I’m fairly level headed. I Rarely lose my temper. When I do lose my temper, I lose it. I don’t like myself when I lose it. I lost it today at the Verizon store.
A few weeks ago I ordered a new iPhone 6 as they did not have it in stock. I was due an upgrade. I was quoted that after my new phone arrived to bring in my old phone and I would get $100 credited to my account and $100 in in store merchandise (total $200) for my upgrade. I saw something I wanted that was right about $100 so I agreed and made the commitment. The phone arrived last Friday. I spent the weekend getting it set up and actually like it, even though it is bigger than the old one.
Today I go in to drop off the old phone and was informed that the deal I was quoted was no longer available. They would only give me $80 for the phone as a bill credit and nothing else. They explained that the value of the iPhone 5 decreases daily. I then explained that the reason I agreed to go ahead and fork out the cash for the new one was that deal I was offered, it’s not my fault they didn’t ship it until two and one half weeks later. After a back and forth with an assistant manager, the $80 was all they would give me.
The gasket blew. The hair stands up on the back of my head and the blood was pumping. The voice changed. The temper was lost. After the term “this is bait and switch” left my mouth and other customers started to notice this unhappy one, a manager-manager appeared in front of me.
Long story short I did receive the original deal I was quoted and I turned in my old phone. My sales guy was very professional handling this irate customer. I apologized for my behavior and he apologized for the situation.
I don’t feel bad for standing my ground. I do feel bad for blowing a gasket while doing it. What I need to do and will do is look at what I can learn from this. I have learned that if a product is not available and I’m quoted a credit, get that credit in writing. There is more in this for me to learn. Thus I wrote and share, it helps me to look at myself and how I can be better.
It is the holidays and there are some short tempers out there. What do you do to maintain an even temper and keep yourself from blowing up?